Our Commitment to Quality

At Pool Six Coffee Roasters, we’re passionate about delivering premium, freshly roasted coffee to your doorstep. Every batch is carefully curated, roasted to perfection, and promptly shipped to ensure you receive the highest quality product possible.

Food Product Policy

As dedicated coffee experts, we must inform you that due to the nature of coffee as a food product and our unwavering commitment to freshness and quality control, we do not accept returns of opened coffee products. This policy exists to maintain the integrity of our products and ensure that every customer receives coffee at its peak freshness.

Customer Satisfaction Guarantee

Your satisfaction is paramount to us. If you receive your premium coffee and find yourself less than completely satisfied with your purchase for any reason, we offer the following solutions:

• Product Replacement: We’ll gladly provide a replacement of the same product
• Store Credit: Alternatively, we can issue store credit for the full purchase amount, allowing you to explore our other premium coffee offerings

How to Request Assistance

If you’re experiencing any issues with your order, please contact our customer care team within 7 days of receiving your product:

• Email: support@poolsixcoffeeroasters.com
• Online: Complete our support form at poolsixcoffeeroasters.com/contact

Please include your order number and a brief description of your concern so our team can assist you promptly.

Non-Coffee Products

For non-coffee merchandise (brewing equipment, apparel, etc.), we accept returns of unused items in their original packaging within 30 days of purchase. Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or defective.